Creative Labs stops 3rd party development for Creative Sound Cards
Posted by An_Old_Man on March 31 2008 12:24:16
On Creative Labs forum pages, Creative is stopping a guy making drivers for Vista, drivers which they will not or can't make them selfs.
You can read the forum thread here.
My recommendations are, NEVER BUY CREATIVE LABS PRODUCTS ANY MORE
Please read the thread your self, and get your own opinion.
I have copied the first message from the thread @ Creative Labs Forum, just in case they delete the thread.
Oldman
Update: http://forums.creative.com/creativelabs/board/message?board.id=soundblaster&view=by_date_ascending&message.id=117948#M117948
The message did contain this:
To Whom it May Concern:
While it is not our place to condemn the decisions of Creative regarding this issue, our customers come first. That being said, it has come to our attention that many of our customers are not happy with the products Creative has released nor the support for those products. To wit, we have processed nearly 5,000 return orders within the past 48 hours. While it is not normally in our best interest to publically comment in a manufacturer's forum, the overwhelming concensus has left us little choice. As such, effective tommorow morning newegg.com will suspend sales of the sound cards in question, particularly those indicated as "Vista compatible", pending an investigation into the matter. Those of you whom recently ordered such a card will still recieve your product as indicated in any relevant conversations. While we regret this abrupt decision, it has been deemed neccessary to protect the interest of our consumers. We welcome contact from Creative as soon as is possible so that we may resolve this issue.
Thank you,
Newegg.com
Extended News
From http://forums.creative.com/creativelabs/board/message?board.id=soundblaster&thread.id=116332&view=by_date_ascending&page=1:
Daniel_K:
We are aware that you have been assisting owners of our Creative sound cards for some time now, by providing unofficial driver packages for Vista that deliver more of the original functionality that was found in the equivalent XP packages for those sound cards. In principle we don't have a problem with you helping users in this way, so long as they understand that any driver packages you supply are not supported by Creative. Where we do have a problem is when technology and IP owned by Creative or other companies that Creative has licensed from, are made to run on other products for which they are not intended. We took action to remove your thread because, like you, Creative and its technology partners think it is only fair to be compensated for goods and services. The difference in this case is that we own the rights to the materials that you are distributing. By enabling our technology and IP to run on sound cards for which it was not originally offered or intended, you are in effect, stealing our goods. When you solicit donations for providing packages like this, you are profiting from something that you do not own. If we choose to develop and provide host-based processing features with certain sound cards and not others, that is a business decision that only we have the right to make.
Although you say you have discontinued your practice of distributing unauthorized software packages for Creative sound cards we have seen evidence of them elsewhere along with donation requests from you. We also note in a recent post of yours on these forums, that you appear to be contemplating the release of further packages. To be clear, we are asking you to respect our legal rights in this matter and cease all further unauthorized distribution of our technology and IP. In addition we request that you observe our forum rules and respect our right to enforce those rules. If you are in any doubt as to what we would consider unacceptable then please request clarification through one of our forum moderators before posting.
Phil O'Shaughnessy
VP Corporate Communications
Creative Labs Inc.
Forum Moderator
Creative Labs